SolarWinds Service Desk

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:

- Receive real-time notifications

- Track open and incoming tickets

- Assign or reassign active incidents

- Update and resolve issues

- Reference historical data for troubleshooting

For Employees:

- Submit a ticket (such as a broken device)

- Request services (such as access to an application)

- Access self-service articles

- Check request status

- Add comments to open tickets

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